Knowledge Base
Build hotel knowledge that powers consistent AI responses across guest channels and staff workflows.
Create articles
Open the Knowledge workspace and create articles for topics guests ask about — check-in, amenities, local information, and services.
Hotel policies
Document cancellation rules, pet policies, parking, and other operational policies. Clear policy articles reduce inconsistent guest answers.
FAQs
Add frequently asked questions your front desk receives daily. Short FAQ articles help AI handle repetitive inquiries accurately.
AI uses these answers
Monavel AI draws from published knowledge when replying on Website Chat and Telegram. Update articles when policies change so guest-facing answers stay current.