Privacy Policy

Monavel provides hotel operations software, including PMS workflows, AI reception, guest channels, and related administration tools.

This Privacy Policy explains how Monavel handles information when hotels, their staff, and their guests interact with the platform.

By using Monavel, you acknowledge that information may be processed as described in this policy.

Monavel may collect information needed to operate the service, including:

Account and workspace information such as names, email addresses, hotel details, and team membership.

Operational data entered into the platform, including bookings, guests, rooms, calendar entries, and knowledge articles.

Guest communication content sent through connected channels such as Website Chat and Telegram.

Billing and subscription information associated with your Monavel account.

Technical and usage information related to platform access, such as session activity and error logs needed to maintain the service.

Monavel uses collected information to provide, maintain, and support the platform for your hotel workspace.

Information may be used to operate AI reception, route guest conversations, manage hotel operations, process subscriptions, and respond to support requests.

We may use aggregated or operational signals to improve reliability, security, and product functionality.

Monavel does not sell hotel or guest data.

Hotel data is stored in cloud infrastructure scoped to your hotel workspace.

Monavel uses tenant isolation so each hotel operates within its own workspace context.

Access to stored information is limited to authenticated users with permissions for the relevant hotel workspace.

Retention periods may vary by data type and operational need. Contact us if you have questions about data handling for your account.

Monavel relies on third-party providers to deliver parts of the platform.

Payment processing is handled by Stripe for subscriptions and billing-related workflows.

Infrastructure and database services support hosting, storage, and platform operations.

Guest channels such as Telegram are operated through their respective providers and connected to Monavel through configured integrations.

Third-party providers process information according to their own terms and policies, in addition to the controls described here.

Monavel uses cookies and similar technologies needed for authentication, session management, and secure access to the platform.

These technologies help keep you signed in and protect access to your hotel workspace.

You can control cookie behavior through your browser settings, but disabling required cookies may affect your ability to use the platform.

Depending on your location and relationship to Monavel, you may have rights to access, correct, or request deletion of certain information associated with your account.

Hotel administrators can manage team access and much of the operational data within their workspace.

To make a privacy-related request, contact us using the details in the Contact section below. We will review requests in line with applicable requirements.

This policy does not constitute a statement of regulatory certification or compliance with any specific legal framework.

For privacy questions or requests related to Monavel, contact:

Email: hello@monavel.app